Returns & Exchanges
At Biltwell Inc., we stand by our craftsmanship and want you to be fully satisfied with your gear. If your order doesn't meet your expectations, we offer a hassle-free return or exchange within 30 days of purchase for items in new, unworn condition.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Shipping Label
Follow the prompts to generate a prepaid shipping label and download the return authorization slip to include inside your package.
Pack and Ship
Place the items in their original packaging with all tags attached and drop the parcel off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your new exchange items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing